1. Patient Portal

Best for: First stop for all your needs!

Our secure Patient Portal is the most efficient way to communicate directly with your healthcare providers, schedule appointments, make payments, and request prescription refills. Through the portal, you can:

• Send non-urgent messages to your providers.

• Complete your appointment rating scales.

• Request prescription refills as well as see which pharmacy your prescription was sent to.

• Access your medical records.

• Review test results.

• Make a payment as well as see your payment history.

• Schedule an appointment with your provider.

How to Access:

• Visit our Patient Portal at Patient Portal Link.

• Log in with your credentials. If you're a new user, please contact our office to set up your account.

How to Access on Your Smart Phone:

There is not a separate app for our patient portal that you can add to your smart phone. However, you can add a shortcut to your home screen. You can google how to do that for your specific phone. Here are some examples of how that shortcut link looks on different phones:

2. Text Messaging

Best for: Refilling prescriptions and scheduling appointments for current patients.

For quick and convenient service, current patients can use text messaging to:

• Request prescription refills.

• Schedule or reschedule appointments.

How to Use:

• Send a text message to our office at (208) 898-8999.

• Please include your full name and date of birth for verification purposes.

• Please also let us know what you are texting about, e.g. “schedule next appointment,” or “question on last bill,” or “refill Zoloft,” etc.

3. Phone Calls

Best for: Billing inquiries and scheduling appointments for new patients.

Our administrative staff is available to assist you over the phone with:

• Billing questions and payment processing.

• Scheduling appointments for new patients.

How to Reach Us:

• Call us at (208) 898-8999.

• Our phone lines are open from 8am-5pm, Monday through Thursday and 8am-4pm, Friday.

Leaving us a voice mail:

If you leave us a message, please include the following information:

• Please include your full name and date of birth for verification purposes.

• Please explain your question for your provider and/or staff.

Additional Information

• Emergency Situations: If you're experiencing a medical emergency, please call 911 or go to your nearest emergency room.

• Response Times: We strive to respond to all inquiries promptly. For portal messages and texts, please allow up to 24 hours for a response during business days.

• Pharmacy Transfer: If requesting a pharmacy transfer, please leave the patient’s name, date of birth, which medication(s) you want transferred, and the full address of the pharmacy that you are transferring to.

We're Here to Help

Your health and well-being are our top priorities. By utilizing the appropriate contact methods, you help us serve you more efficiently. Our office receives hundreds of calls a day. Usually, sending a message through the patient portal or text message will get you a quicker response than calling. If you have any questions about how to reach us, please don't hesitate to ask during your next visit or contact us using the methods above.

Thank you for choosing Live Well Psychiatry for your mental health needs.