Telehealth Instructions
From Your Computer
If you already have Zoom, joining your appointment with your provider is as easy as a click of a button:
From Your Phone
If you already have Zoom on your phone, join your call from the text message the office sends you:
Getting Zoom
Set-up your Zoom application for effortless entry of your Zoom appointment with your Live Well Psychiatry provider.
Follow these 4 steps, and you'll be Zoom'ing like a pro:
1. Sign-up for a free Zoom account.
You can use the following link: Sign Up Free - Zoom
Here is a video that shows you how to sign up: https://youtu.be/bgc989LIVpA
2. Download the Zoom application
Here is the link for the Windows and Mac: Download for Windows - Zoom
The link identifies your computer type and downloads the app automatically.
Click the downloaded file and it will self-install. Download the Zoom app for your phone from the App-store
for iPhones or Google-Play
for Android phones.
This video that shows you how to download the Zoom app from
Zoom: https://youtu.be/lI4kRTHUftk
3. Configure the Zoom application Video and Audio.
This video shows you how to find the Audio and Video settings on your computer:
https://youtu.be/gmOJKCyNVTk
4. Configure you Audio to join the meeting automatically.
Otherwise, you'll have to tap the “Join Audio” icon after you've entered the meeting, and often one has to
tap the icon 2, 3 or more times to finally get the app to connect.
Configuring Audio on a Smartphone
Open the new Zoom app and tap the three dots to see and click on settings.
Tap Meetings to open the meeting settings:
Do NOT select Mute My Microphone:
Select Auto Connect Audio;
Select Wifi or Cellular Data:
Configuring Audio on a Computer
On the Zoom app, go to "Settings" and then click on "Audio." Scroll down to the Audio Profile section.
Make sure that the box next to "Automatically join audio..." is selected.
Be sure that “Mute my microphone” when joining a meeting is not selected.
Sign into your app using your free account, set these settings, and your app will remember them. Otherwise, you'll have to set these settings before each meeting or enter tap “Join Audio” purgatory in the meeting.